Got a question?
ORDERS / SHIPPING & RETURNS
+ How much is shipping?
Shipping is charged at a flat rate per order.
£1.50 - UK 1st Class
£5 - International Standard Airmail
Tracking does not come as standard, please purchase a shipping add-on for Express Uk Shipping or Tracked International Shipping if you would like to track your order.
+ Do you accept Paypal?
YES! We now accept Paypal and Apple pay as well as the usual credit or debit cards via our direct checkout. Easy peasy.
+ I don't live in the UK, will I have to pay customs duties & taxes?
Customs policies vary widely from country to country so it is best to contact your local customs office for more info. Customs duties and import taxes are beyond our control and if a charge arises it is the responsibility of the customer to pay these for customs clearance.
+ Where is my order? / how long will it take to arrive?
Orders are processed Monday-Friday and we aim to ship all orders within 3 working days. Once you recieve your dispatch email your order should arrive within 1-2 days (uk) or within 7 working days (international).
Please allow for slightly longer processing times during public holidays or sales.
If you added the UK Express Shipping option to your order, your parcel will arrive by 1pm the next working day, if ordered before 12 noon.
+ No, srsly, where is my order? I think it's lost!
Though it is very rare, occasionally parcels get lost in the post. If your order hasn't arrived within 21 working days of receiving your dispatch notification, please get in touch with us here.
+ Can I return something?
Of course you can! Please see our returns policy here.
+ Can I cancel my order?
Under the UK’s Distance Selling Regulations you have the right to cancel your order and obtain a full refund. This is only possible if your order is still processing and has not been dispatched. If you wish to cancel your order please contact us here with your full name, address and order number.
If your order has been dispatched you will need to return the order to us at your own expense.
+ Can you engrave my collar tag?
We currently do not offer an engraving service for our pet collar tags or other items.
We recommend only engraving for the '1st Rate Floofer' & 'Free Hugs' tags as these designs have a smooth reverse side. The other collar tag designs have a slightly textured back surface, and whilst they can be engraved the results are not as clear.
+ How to apply HH temporary tattoos
Instructions for use are on the back of each individual tattoo, but for reference here's what to do :
- Pick a smooth, clean &dry reas of skin
- Remove transparent film and place face down onto skin
- Wet the whole backing paper with a cloth and wait 20 seconds
- Slide away backing paper to reveal your new tattoo
- Rinse off residue and pat dry
- Gently remove with baby oil
+ Are HH temporary tattoos safe to use on children or sensitive skin?
Our tattoos are waterproof, non toxic and skin safe however we recommend that you don't apply them to sensitive areas of skin (like your face or eye area).
They are not suitable for children under 5 years of age.
Customers assume full responsibility when using these products.
+ How long do HH temporary tattoos last?
Each tattoo can last up to 2-5 days, depending on where you wear them. Applying the tattoos to 'moveable' areas of skin, such as wrists/necks will decrease the life of the tattoo as the skin twists and moves. Also wearing clothing that rubs against the tattoo (sleeves/collars) will shorten the life.
+ How to apply HH nail transfers
Instructions for using your nail transfers are inside the card label packagaing, but for your reference here's how to use them :
- Prepare your nails as usual. They can be applied to bare nails or a base coat (works best on light colours). Make sure polish is completely dry before applying the transfers)
- Cut out the transfers as close to the design as possible
- Remove the transparent film and place face down onto the nail.
- Wet the whole baking paper with a cloth and wait for up to 20 seconds
- Slide away the baking paper to reveal your super cute transfers.
- Dry off any excess water from your nails with a lint free cloth.
- Apply at least one layer of clear nail polish to set the transfers in place and wait to dry.
- Admire your cute new mani!
- Remove with nail varnish remover.
+ How long do HH Nail Transfers last?
The nail transfers will last as long as your clear top coat. Keep applying a new layer of clear top coat every few days to extend their staying power.
+ Can I use HH nail transfers with gels?
Yes! Just make sure you use an extra layer of clear top coat to make sure the transfer is fully encased in gel.
WORK WITH US
+ I want to feature HH in our magazine / publication
omg that would be awesome! If you need more info or require high-res images for publication, please do get in touch via our contact page and we'll sort those out for you right away!
+ Do you work with bloggers?
We're eager to collaborate with bloggers and other creatives, if you feel you have something unique to offer we'd love to hear your ideas. Please send us a message via our contact page.
+ I'd like to stock your products in my store.
Hey, that's awesome, thank you! Please let us know a little about your store via our contact page and we’ll magically grant you permission to access our wholesale info.
(You can also sign up to our wholesale newsletter here.)
+ I'd like to intern at HH, is that something you do?
That's so sweet, we'd love to have you! Please get in touch via our contact page letting us know a little about yourself, and what you're looking to learn from the experience. When we have suitable position available we'll be in touch!
+ I'd like collaborate with HH ...
We LOVE working with other creatives! Please get in touch via our contact page letting us know what you had in mind!
MORE ON OUR COLLABORATIONS
Big shout out to our collaborators for making our job so much fun, we heart you guys!
Pearlescent Cats + We were so excited to work with Pinar and her fur babies on our Fur Bae lookbook! And yes, it was hard to concentrate on the job at hand with so much cuteness about …
Casey + We had the pleasure of working with Casey on our latest lookbook, entitied 'UGH'. 💖
Ryo + We had such a fun time with Ryo shooting our FREE HUGS lookbook. 12/10 would hug again.
Winston + We were also joined by insta star and very good boy Winston.
Chariza + Mega babe and dog fan Chariza dida superb job of staying cool around those cute doggos.
+ Tell me more about HH
Hello Harriet (or HH for short) is an independent lifestyle brand specialising in accessories for halfhearted girls and their pets. HH was set up in 2012 by illustrator and designer Harriet Gray, as an excuse to make cute fun accessories for herself! Since then the brand has grown to produce a range of products inspired by the internet, awkward feelings and all things cute.
+ Where are you located?
HH is ran entirely from Harriet's home studio in Bath, UK.
+ tbh, I'm just here for Meeko & Yoshi
We feel ya, aren't they the cutest!
Both our fury mascots are rescued British Shorthairs and are totally adorable.
For more photos of Meeko & Yoshi, search for their hashtags on Instagram : #meekothecabbage & #kingcatyoshi
If you're interested in rescuing a beautiful pedigree cat we 100% recommend Rushden Persian Rescue in Northampton.
Join their Facebook group here.
Still got questions?? Get in touch via our contact page to let us know